So my boss came to me and said her phone wasn't working. After troubleshooting I determined that we needed to just wipe enterprise activate it again. I have wiped a device before and I have also enterprise activated the device, but I have never done both at the same time, nor have I actually administered a blackberry so this is a first.
The first thing I did was wipe the device. Most of the company is on 8520's so you can do a security wipe as it is described here: http://freeblackberryweb.com/how-to-reset-blackberry-curve-8520-to-factory-settings/
While that was going I logged onto the BES server (with a BES account, this is important!) and log into Blackberry Manager (we are using 4.1). I then clicked on the users tab and found her name. I then right clicked her account and clicked "Generate and Email activation password". The password as emailed to her and I retrieved it. I then went onto her device and went into options and selected Enterprise activation. I put in her email address and clicked activate now. Several days later, it finished lol. Testing the device involved looking at her calendar, doing a look up to see if it was hitting exchange, then finally sending her an email.
We are going to be doing a roll out of 25 new phones which will give me some much needed BES exposure so stay tuned!